Using a telephone answering service is all about great customer service

Companies avail themselves of the telephone answering service from Messagemail ( for all sorts of reasons: due to staff sickness, to manage an overflow of calls in a busy period, to help them grow from a home office-based start-up. Whatever a company’s individual circumstances, however, using a call handling service is all about one thing – great customer service.

In this day and age, you have to be one step ahead of the competition to succeed. The internet has made it possible for potential customers to find all of your competitors online at the click of a button, so how do your set yourself apart and ensure you’re the company that wins the business? Before you can even get to the point of explaining your company’s Unique Selling Point, whether that’s a low price or a sought-after product, you have to impress from the get-go.

No matter which industry you are in or what target market you have, you are bound to have a focus on customer service. Good customer service is the cornerstone of any successful business, and good customer service starts from the moment a customer (whether existing or potential) picks up the phone to contact you. That is why a call handling service is such an important offering, because it allows your company to maximise the customer service potential of each and every telephone call, freeing you up to take care of the day-to-day running of the company.

They say first impressions count, and they couldn’t count more than when someone contacts a company. Will the customer be attended to quickly, politely, effectively and professionally? Will they, in fact, be helped by anyone at all, or will they simply be directed to voicemail? Don’t waste this valuable chance to impress simply because you are understaffed or over-busy – rely on a telephone answering and message taking service from Messagemail. That way you’ll know that not only will all calls be answered and no opportunities missed, but also that you are ensuring your customers feel valued, and isn’t that what great customer service is all about?

Find out more about the whole range of virtual office services available from Messagemail at (